Frequently Asked Questions

General Questions

Go to Log out if you are logged in.

Click 'Login', and then 'Forgot Password'.

Enter your email address to get the password reset instructions sent to you.

Click on the link in the email to reset your password.

Enter the VIN on or scan it directly from your vehicle using our mobile app. Pay a one-time fee of $9.99 ($9.99 on iOS) to see the window sticker, including every VIN-specific feature and option on your vehicle.

Please contact us if you are working in a dealership.

The VIN is located on the driver's side dashboard. It is best viewed when you are standing outside the car, looking in through the windshield.

You can also find the car's VIN number on your insurance card.

We have window sticker data for 100% of U.S. cars for our covered brands.

Please check to make sure your car is included in our covered brands before purchase.

If we don't have the window sticker data for a vehicle, you will get the list of available option packages so you can check them off yourself to re-create the window sticker.

If you got the checklist, it's probably because your car is not included in our list of covered brands. But, if you car is included in our list of covered brands, the most likely reason is that your car was built for sale outside of the U.S.

If you are unhappy with your purchase, email us for a refund.

It means certain options have other options hidden inside of them. If there is not enough room to show all options, you can hover your mouse cursor over the yellow options to reveal what's inside. The hover effect will not appear if you print the window sticker.

For Dealerships

No. All accounts are billed per VIN decode. Once you decode a VIN, you own it forever.

Additional hits on the same VIN are free.

At the end of the month, you will receive an itemized list of all VIN's decoded.

You will only be billed for cars that we have window sticker data for. These cars will show a "Green light" in the My Cars area.

You will not be billed for incomplete window stickers. These cars will show a "Yellow light" in the My Cars area. You will be billed for a "Yellow light" car only if you fill out the spec data yourself. If you don't want to be billed, do nothing when you see that spec sheet!

You can pay by check or credit card.

Fill out this form. If you are CDK Global customer, click here instead.

We will contact you and set up your account. We will send the installation instructions to your website provider.

(We can only provide instructions, your website provider has to actually do it.)

After the simple installation, the window sticker icon will appear on your website.

Not necessarily. The icons will appear on your website, and as consumers click on the icon, the VIN's will be decoded to your account. If no one clicks on the icon, then those cars will not be automatically added to your inventory.

And remember, you will only be billed for those cars we have window sticker data for. If for any reason we don't have the data, the window sticker icon for that car will disappear in 24 hours and you will not be billed for that car.

No, it doesn't matter how many times your website visitors click your window sticker icon.

You will only be charged once per VIN decode.

Yes, once the car has been decoded to your account, you can go in and add the used retail prices manually. If you want it done automatically, we can also set up a daily feed from your inventory manager. Once the feed is set up, we can automatically populate the window sticker with mileage, stock number, and used retail price.

An inventory feed is a spreadsheet of all the cars in your inventory.

We can receive the daily feed from your inventory provider (usually vAuto or Homenet). We will decode the cars in your feed and add them to your account. The benefit to doing so is this: your window stickers will auto-populate with the mileage, stock number and used retail price.

This is optional and there is no additional cost for setting up a feed.

If, for example, you are a Ford dealership, perhaps you don't want to pay us for Ford window stickers because you already have access to them... Just let us know, and we'll make a rule to exclude Ford cars from automatic VIN decodes.

That means, the Ford cars on your website will not get window sticker icons. The mobile app also will not let you decode a Ford car. But, you may still decode a Ford using our website

Yes, our web extension works on VAuto and allows you to instantly decode any VIN there. Click here to get it.

No. You can save the window stickers to your computer and upload them to those services. But you have to do it on your own.

No, we do not do contracts. But your usage of our website and mobile app is subject to our Terms of Use.

The 'Retry later' message usually appears when you go through the site too fast because you're flooding the site with requests. Are you using a VPN or shared connection with your office? If so, we count the 'retry later' requests by IP, which means you might be fine, but if someone else in your office is requesting many window stickers, you'll be caught in our flood control. There's a limit on the number of asks you can perform in a certain time period to prevent malicious actors from spamming the site. Just wait a few minutes for the message to clear when you see it.

Mobile App

Go to

Sign in with your Apple ID and password.

If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.

Follow the instructions on the page to choose the reason why you want a refund and submit your request.

If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.

Just reply to the email receipt message to contact us.